WangYan ("we," "us," or "our") operates the WangYan platform, including the website at wangyan.ai and related applications (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using the Service, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the Service.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone number, and password when you create an account.
- Payment Information: Billing address and payment method details processed through our third-party payment processor (Stripe). We do not store full credit card numbers.
- Communication Data: Messages you send to our support team or feedback you provide.
- User Content: Prompts, configurations, contact lists, and other content you upload to the Service.
1.2 Information Collected Automatically
- Usage Data: Pages visited, features used, session duration, and interaction patterns.
- Device Information: Browser type, operating system, IP address, and device identifiers.
- Call and Audio Data: Call duration, call metadata, audio recordings (when enabled), and real-time transcriptions generated during calls.
- Log Data: Server logs including access times, error logs, and API request metadata.
1.3 Information from Third Parties
- OAuth Providers: If you sign in via Google or other OAuth providers, we receive your name, email, and profile picture.
- Telephony Providers: Call status, duration, and routing information from our telephony partners.
2. How We Use Your Information
- Provide, operate, and maintain the Service.
- Process transactions and send billing-related communications.
- Provide real-time translation and AI-powered voice services.
- Generate call recordings and transcripts as part of the Service functionality.
- Improve and personalize your experience, including training and improving our AI models.
- Communicate with you about updates, security alerts, and support.
- Detect, prevent, and address fraud, abuse, and technical issues.
- Comply with legal obligations and enforce our terms.
3. Audio Data and AI Processing
Our Service processes audio data in real-time to provide translation and voice agent features. Specifically:
- Audio is streamed to third-party speech-to-text and text-to-speech providers (e.g., Microsoft Azure, Deepgram, Alibaba Cloud) for processing.
- Transcribed text may be sent to large language model providers (e.g., DeepSeek, OpenAI) for translation or response generation.
- Call recordings, when enabled, are stored in encrypted cloud storage and retained until you delete them or close your account.
- We do not use your audio data to train third-party AI models. However, third-party providers may have their own data policies.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data in the following circumstances:
- Service Providers: Third-party vendors who assist in operating the Service (hosting, payment processing, telephony, AI processing). These providers are contractually obligated to protect your data.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.
- With Your Consent: When you explicitly authorize us to share information with a third party.
5. Data Storage and Security
- Data is stored on servers located in the United States and Japan (AWS).
- All data is encrypted at rest (AES-256) and in transit (TLS 1.2+).
- We implement access controls, audit logging, and regular security assessments.
- Despite our efforts, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
- Account data is retained for the duration of your account and up to 30 days after deletion.
- Call recordings are retained until you manually delete them or close your account.
- Usage logs are retained for up to 90 days for debugging and analytics purposes.
- Payment records are retained as required by applicable tax and financial regulations.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request your data in a structured, machine-readable format.
- Opt-Out: Unsubscribe from marketing communications at any time.
To exercise these rights, contact us at support@jiang.gs. We will respond within 30 days.
8. Cookies and Tracking
- Essential Cookies: Required for authentication and core functionality.
- Analytics Cookies: Used to understand usage patterns and improve the Service.
- You can control cookies through your browser settings. Disabling essential cookies may affect Service functionality.
9. International Data Transfers
If you access the Service from outside the United States, your data may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.
10. Children's Privacy
The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the Service at least 14 days before they take effect. Your continued use after the effective date constitutes acceptance.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact: