Frequently Asked Questions

Sign up at console.wangyan.ai, add credits to your account, enter a phone number, select languages, and click call. The whole process takes under a minute.

No. Make calls directly from your browser. Works on Chrome, Edge, and Safari on both desktop and mobile.

Just a computer or phone with a microphone and speaker. A headset is recommended for the best experience, but built-in mic and speakers work fine.

Yes. Open console.wangyan.ai in your mobile browser — it works on iOS Safari and Android Chrome. No app download needed.

No. You dial any regular phone number through our web interface. The other person receives a normal phone call — they don't need WangYan.

Translation happens almost instantly. You hear the translated voice right after the other person speaks, making conversations feel natural and fluid.

We support 70+ languages including English, Chinese, Japanese, Korean, Spanish, French, German, Portuguese, Arabic, Hindi, and many more.

The language pair is set when you start the call. If you need a different language, you can end and redial with the new setting — it takes just seconds.

We use state-of-the-art AI models optimized for conversational speech. Accuracy varies by language pair but is generally excellent for business and everyday conversations.

Our AI is trained on diverse speech patterns and handles most common accents well. For best results, speak clearly at a moderate pace.

Yes. The AI handles business, legal, medical, and technical vocabulary well. It uses context to select the right translation for specialized terms.

You purchase credits and pay per minute of call time. No monthly subscriptions required. Rates vary by destination country.

Yes. New accounts receive free credits to try the service. No credit card required to get started.

We do not offer refunds for purchased credits. Please contact support if you have any questions.

Yes. Credits are valid for 1 year from the date of purchase.

Costs vary by destination. Check the pricing page for country-specific rates. Credits are charged per minute of call time.

Yes. Organization admins can set credit limits per team member to control spending. You'll receive notifications when credits run low.

Yes, both original and translated audio are recorded. You can review, download, and share recordings from your dashboard.

Recording settings can be managed from your account dashboard. Contact support if you need custom privacy configurations for your organization.

Call quality depends on your internet connection and the phone network of the person you're calling. We recommend a stable broadband or 4G/5G connection for the best experience.

Recordings are stored securely in your account and available for download anytime. There is no automatic deletion — you control when to remove them.

All calls are encrypted. Recordings are stored securely and only accessible to authorized users in your organization. We follow enterprise-grade security practices.

Data is stored on secure cloud servers with encryption at rest and in transit. We comply with industry-standard data protection practices.

No. AI processes speech in real-time for translation only. We do not monitor, review, or use your call content for training purposes.

Yes. Create an organization, invite team members, set usage limits per member, and manage billing centrally.

Yes. Contact our sales team for enterprise pricing and custom plans for larger organizations.

Organization admins can invite members, set per-member credit limits, and view detailed call logs for the entire team.

Yes. Enterprise customers with high-volume usage can request a dedicated account manager. Contact sales for details.

We are working on an API for programmatic call integration. Contact us if you have specific automation needs and we can discuss early access.